The Directorate General of Civil Aviation (DGCA) has ramped up its investigation into the ongoing crisis at IndiGo, one of India’s largest low-cost carriers. In connection with the issues, reports suggest that four flight operations inspectors have been suspended, although the DGCA has not publicly stated the specific reasons behind their removal. The airline’s recent troubles have been attributed to lapses in operational management and safety oversight, which the DGCA believes contributed to the crisis.
The aviation regulator has also significantly increased its oversight on IndiGo, deploying two separate teams to examine the airline’s operations more closely. One team is tasked with reviewing daily flight operations, the utilization of staff, and other key operational aspects at the airline’s headquarters in Gurugram. This team will ensure that all operational procedures are being followed correctly to prevent further disruptions.
The second team has been assigned to address the issues faced by passengers, including delays in refunds and baggage retrieval. The team is also looking into the broader impact of the crisis on customer service, which has led to numerous complaints from affected travelers. The DGCA has emphasized that resolving these customer service issues is critical in restoring public confidence in the airline.
Both teams are expected to provide regular reports to the DGCA, which will guide any further actions or corrective measures needed. The investigation is part of a broader effort by the regulator to ensure that IndiGo adheres to all aviation safety protocols and operational standards, amid the growing concerns over the airline’s performance.